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Solterra Resort Davenport, Florida
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Solterra Resort › FAQs

Know before you go

Solterra Resort FAQs

Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.

128 answersLast verified Nov 15, 2026By BookResorts

The basics

10
What is Solterra Resort?

Solterra Resort is a gated vacation-home community of individually owned and managed villas and townhomes around a shared clubhouse and amenity center in Davenport, Florida.

Where is Solterra Resort located?

The resort is at 5200 Solterra Blvd, Davenport, FL 33837, off Ronald Reagan Parkway near I‑4, US‑27 and US‑192.

Is Solterra Resort family-friendly?

Yes. The community is marketed as family-oriented with amenities for children, including a playground, arcade, and family-size vacation homes.

Is Solterra Resort an all-inclusive property?

No. Solterra Resort is not all-inclusive; rates generally do not include meals or drinks.

What on-site dining does Solterra Resort have?

The only on-site restaurant is Café Sol Bar & Grill, a poolside cafe serving casual American food and drinks for registered guests with club access.

Is parking available at Solterra Resort?

Yes. Free self-parking is available on-site, though individual home listings specify vehicle limits and a parking pass is typically issued at the front gate.

Does Solterra Resort offer Wi‑Fi?

Yes. Free Wi‑Fi is provided inside individual villas, and guest Wi‑Fi is available around the clubhouse and pool deck.

Is Solterra Resort smoke-free?

Yes. Solterra Resort is a smoke-free community across homes and shared amenity areas.

How far is Solterra Resort from Orlando theme parks?

Solterra is about a 15–20 minute drive to Walt Disney World and roughly 25–30 minutes to Universal Orlando and SeaWorld, depending on traffic and exact park.

Is the community gated and secure?

Yes. Solterra Resort has a controlled gated entrance.

Age policy & families

9
What is the age policy at Solterra Resort for families?

Solterra Resort is an all-ages community and welcomes families; minimum age requirements for the primary renter vary by individual home manager and should be confirmed at booking.

Are children allowed to use the clubhouse and pool at Solterra Resort?

Yes; registered guests with the required club access may use the clubhouse pool, lazy river, water slide and playground, subject to posted rules and hours.

Is there a playground at Solterra Resort?

Yes. The community amenity center includes a playground for children.

Are cots or rollaway beds provided for kids in Solterra Resort homes?

Information on cots or rollaway beds varies by individual home manager, so you should check the specific unit listing or contact your booking source.

Are private villa pools safe for children?

Many villas have private screened pools, but safety measures and supervision are the guest’s responsibility; check the individual villa listing for pool fencing or child-safety details.

Can I bring an infant or toddler to Solterra Resort?

Yes. The resort accommodates families with young children, but crib/pack-and-play availability depends on the individual home and manager.

Are there family-friendly dining options on-site at Solterra Resort?

Yes. Café Sol Bar & Grill at the clubhouse offers casual American fare suitable for families during its operating hours for guests with club access.

Are babysitting services provided at Solterra Resort?

No verified information about on-site babysitting services was found; if you need childcare, confirm options with your property manager or a local provider.

Do event or party rules affect families staying at Solterra Resort?

Yes. Community rules prohibit onsite parties at individual homes, and clubhouse rentals for private events must follow the resort's booking and conduct rules.

Check-in & hotel policies

10
What are standard check-in and check-out times at Solterra Resort?

Standard check-in is commonly 4:00 PM with check-out at 10:00 AM, but exact times vary by individual home manager and are confirmed in your booking details.

Is express check-out available at Solterra Resort?

Yes. An express check-out option is available for guests to depart without an in-person checkout, though specifics depend on your booking manager.

How do I pay the resort amenity fee at Solterra Resort?

The clubhouse amenity fee is payable on-site by card or tap; cash is not accepted. Fees and payment processes are handled at the clubhouse.

How much is the resort amenity fee and who pays it?

Amenity fees and exact amounts can vary; Solterra's sources list a one-time fee for clubhouse access payable at the clubhouse, so confirm the current amount with your booking source or at check-in.

What are the clubhouse hours at Solterra Resort?

The clubhouse is typically open 9:00 AM–10:00 PM, with the fitness center open 24/7; hours can change seasonally.

Can I smoke at Solterra Resort?

No. Solterra Resort is a smoke-free community across homes and shared areas.

What is the pet policy at Solterra Resort?

Pet policies vary by individual villa; some homes allow pets with fees and size limits while others do not—confirm the pet rules on your specific listing. ADA-certified service dogs are allowed at no charge.

Is there an airport shuttle from Orlando International Airport to Solterra Resort?

No official shuttle service is documented; most guests use rental cars, ride-share, taxis, or private transfers to reach the resort.

How do I contact help for my Solterra Resort booking?

If you booked through BookResorts, their 24/7 agent phone is +1 (888) 605-1350; for other managers, contact information will appear on your reservation confirmation.

Are there quiet hours at Solterra Resort?

Yes. At least one property manager lists community quiet hours from 10:00 PM–8:00 AM; enforcement and fines are handled per community rules and individual manager policies.

Rooms & suites overview

10
What types of accommodations are available at Solterra Resort?

Solterra Resort offers individually owned and managed vacation rental homes and townhomes rather than traditional hotel rooms, many with full kitchens and private screened pools.

What is 'ACO PREMIUM – 5 Bed with pool and Game Room'?

'ACO PREMIUM – 5 Bed with pool and Game Room' is a listed villa type at Solterra Resort; listing details note bed configurations and that the home includes a private pool and a game room, but specific occupancy limits and amenities should be confirmed on the unit's listing.

What is 'Solterra 7 Bedroom Home with Pool'?

'Solterra 7 Bedroom Home with Pool' is a seven-bedroom vacation home listing at Solterra Resort; the listing includes bed-type options and a private pool, with exact layout and sleeping arrangements shown on the rental listing.

Do Solterra Resort homes have kitchens?

Yes. Individual villas typically include a full kitchen for self-catering.

Is Wi‑Fi included in Solterra Resort rooms?

Yes. Free Wi‑Fi is typically included inside individual villas.

Do the listed homes include private pools and spas?

Many homes at Solterra include private screened pools and some include private spas or hot tubs; availability varies by home and is noted on the listing.

Can I heat a private pool in my Solterra villa?

Yes. Pool heating is offered as a paid add-on for many villas, often with advance notice and a minimum heating period; terms and pricing vary by manager.

How will I know the bed configuration for my Solterra Resort home?

Each listing specifies bed types and room layouts—for example, the two listed types show options like King, Twin, and Queen beds—so review the unit description before booking.

Are linens and towels provided in Solterra homes?

Most professionally managed villas provide linens and towels, but the exact inclusions can vary by owner or property manager, so confirm on your reservation details.

Who do I contact about a question specific to my Solterra rental unit?

Contact the property manager shown on your booking confirmation; if you booked through BookResorts, you can reach their agents 24/7 at +1 (888) 605-1350.

Room by room

18

ACO PREMIUM – 5 Bed with pool and Game Room

What does the ACO PREMIUM 5 Bed villa at Solterra Resort look out on?

The villa opens onto its own private screened pool , with views toward the pool and the attached game room. Many Solterra villas also have a private spa or hot tub beside the pool, where one is present in the home.

How are the beds arranged and how many people does the villa sleep?

The villa has five bedrooms and sleeps 10 . The main bedroom has 1 king bed or 2 twin beds, and a further bedroom has 2 twin beds. The remaining three bedrooms provide sleeping for the rest of your party.

What are the bathrooms like?

Bathrooms vary by room and may be private or shared. They offer a bathtub or shower , a bidet where supplied, a hair dryer and towels. Bed sheets are provided.

Is this villa a good choice for families or large groups?

Yes. Solterra Resort is a family-oriented gated community, and this villa suits big-family trips and multi-family gatherings . It has two living rooms, a dining area, a full kitchen, a game room and a high chair for little ones.

What is in the kitchen, and can I cook for the whole group?

The fully equipped kitchen has an oven, stovetop, microwave, refrigerator, dishwasher, coffee/tea maker, electric kettle, and cookware, dishware and utensils. A dining area makes self-catered meals easy.

Is the private pool heated, and does it cost extra?

The private pool and spa are part of the villa, but heating is an optional paid add-on , commonly around $30 per day plus tax. Some homes ask for 24 hours' notice and a 3-day minimum. When heated, pools reach about 82–86°F and spas about 102°F.

Can we use the Solterra clubhouse pool, lazy river and gym?

Yes, with a one-time resort amenity fee paid at the clubhouse by card or tap, as cash is not accepted. The fee is $35 for parties of 12 or fewer, and $45 for 13 or more. It covers the zero-entry pool with a water slide and lazy river, the 24/7 gym, the sports courts and Cafe Sol. Shared amenities are occasionally closed for scheduled maintenance.

How close is Solterra Resort to the theme parks and the airport?

Disney's parks are roughly 18–25 minutes by car , and Universal and SeaWorld are about 25–30 minutes away. Orlando International Airport is around a 35-minute drive. There is no resort airport shuttle, so most guests rent a car or arrange a private transfer or ride-share.

Are there rules guests should know about, such as parties, quiet hours or parking?

Home renters at Solterra cannot host on-site parties or group events . Quiet hours of 10:00 PM–8:00 AM are noted by at least one manager. Parking is free on-site, with a pass issued at the front gate, and guests should not park on the street or block sidewalks. Check-in and check-out times, pet rules and age requirements vary by home manager, so your booking confirmation has the details for this villa.

Solterra 7 Bedroom Home with Pool

What does the Solterra 7 Bedroom Home with Pool look out on?

This home has lake views . It also has its own private screened pool and outdoor hot tub , so you can swim or soak without leaving the house. Orientation and exact outlook can vary from home to home within the gated Solterra Resort community.

How many people does the Solterra 7 Bedroom Home with Pool sleep, and how are the beds arranged?

The home has seven bedrooms and sleeps up to 16 guests . Bedroom 1 has a king bed, Bedroom 3 has two twin beds and Bedroom 6 has two queen beds. The bed options across the home are 1 King, 2 Twin or 2 Queen Beds, which suits mixed groups of adults and children.

How do the private pool and hot tub work, and are they heated?

The pool is screened and private to your home , with an outdoor hot tub alongside it. Pool and spa heating is usually an optional paid add-on , commonly around $30 per day plus tax. Some managers ask for 24 hours' notice and a 3-day minimum. When heated, pools typically reach about 82–86°F and spas about 102°F.

What are the bathrooms like?

Bathrooms offer a bathtub or shower , with a bidet where specified, plus a hair dryer and towels. Some bathrooms are private to a bedroom and others may be shared, which is worth bearing in mind when planning who sleeps where.

Is the kitchen suitable for cooking family meals, and what else is in the home?

Yes. The fully equipped kitchen has an oven, stovetop, microwave, refrigerator, dishwasher, cookware, dishware and utensils, a coffee/tea maker and an electric kettle. There are two living rooms with flat-screen TVs, free Wi-Fi, a laptop workspace, an iron and ironing board, air conditioning, heating and a high chair.

Can we use the Solterra Resort clubhouse, pool and lazy river?

Yes, with a one-time resort amenity fee paid by card or tap at the clubhouse; cash is not accepted. The fee is $35 for parties of 12 or fewer and $45 for 13 or more guests. It covers the zero-entry pool, water slide, lazy river, gym, sports courts and Cafe Sol. The pool and clubhouse run 9:00 AM–10:00 PM, and the gym is open 24/7. Hours are subject to seasonal change, and shared amenities occasionally close for scheduled maintenance.

Is this home a good fit for families and large groups?

It is made for big-family and multi-family trips , with seven bedrooms, two living rooms, a full kitchen and a high chair. Rules vary by manager, so note that the primary renter is usually an adult aged 21–28 or older, depending on the company. Home parties and group events are prohibited, and some managers set quiet hours of 10:00 PM–8:00 AM. Pet policies also vary from home to home, and service animals are welcome.

How far is the home from the theme parks, the airport and places to eat?

Solterra Resort is a gated community off Ronald Reagan Parkway (County Road 54) in Davenport. Walt Disney World is roughly 15–20 minutes away . Universal and SeaWorld are about 25–30 minutes away, and Orlando International Airport is about 35 minutes by car. Posner Park and the ChampionsGate plaza are roughly 5–10 minutes away. On-site dining is Cafe Sol Bar and Grill at the clubhouse; other restaurants are nearby but off-resort. There is no airport shuttle, so most guests rent a car or arrange a transfer.

What should I know about housekeeping, check-in and parking?

The home has no daily housekeeping service . Check-in is typically around 4:00 PM and check-out around 10:00 AM, though times depend on the manager you book through. Parking is free on-site, with limits such as 3 or 5 vehicles per home depending on the listing. A parking pass is issued at the front gate, and guests are asked not to park on the street or block sidewalks.

Food & drink

8
What on-site dining is available at Solterra Resort?

The only on-site restaurant and bar is Café Sol Bar & Grill, a poolside casual American cafe serving snacks, burgers, pizza, sandwiches and drinks.

Is breakfast included at Solterra Resort?

No — Solterra Resort is a community of individually owned vacation homes with kitchens, and rates do not include meals or drinks as a standard.

When is Café Sol Bar & Grill open at Solterra Resort?

Café Sol's hours vary by source; historically it has served lunch Wednesday–Sunday around 11:00 a.m.–4:00 p.m., while other listings show expanded hours Sunday–Thursday 11:00 a.m.–8:00 p.m. and Friday–Saturday 11:00 a.m.–9:00 p.m., all weather permitting.

Do I need clubhouse access to dine at Café Sol at Solterra Resort?

Yes, Café Sol is open to residents and registered guests who have the required club access, typically shown by a wristband obtained at the clubhouse.

Can I order food or drinks from Café Sol online at Solterra Resort?

Yes, Café Sol accepts online orders for items like smoothies, juices, Icees and soft drinks via its online ordering platform.

Does Solterra Resort serve alcohol on-site?

Alcoholic beverages are served at Café Sol, and community rules state alcohol may only be served from the café except for pre-approved special events.

Are there other restaurants inside Solterra Resort besides Café Sol?

No, multiple sources confirm Café Sol Bar & Grill is the sole on-site restaurant and bar at Solterra Resort.

Can I cook in my accommodation at Solterra Resort?

Yes, individually booked villas and homes typically include full kitchens for guest use.

Spa & wellness

8
Does Solterra Resort have a full-service spa?

No; there is no single named hotel spa—'spa' generally refers to private in-villa hot tubs and a shared outdoor spa near the clubhouse pool.

Are there hot tubs or spas available at Solterra Resort?

Yes; many private villas include an attached spa or hot tub, and the clubhouse area includes a shared outdoor hot tub/spa.

What temperatures are the pools and spas at Solterra Resort when heated?

When heated, private villa pools typically reach about 82–86°F and spas/hot tubs about 102°F according to property listings.

Can I have my private pool or spa heated at Solterra Resort?

Private pool and spa heating is available as a paid add-on for many listings; some managers require 24 hours' notice and a minimum heating period (for example, three days).

Is the shared clubhouse spa open year-round at Solterra Resort?

Shared amenities, including the clubhouse spa, can be subject to periodic scheduled maintenance closures, so availability is not guaranteed year-round.

Do villa spa features vary between homes at Solterra Resort?

Yes; villas are individually owned and managed, so private spa availability and rules differ by listing and manager.

Are there spa services like massages offered at Solterra Resort?

No specific on-site massage or full-service spa treatments are listed in the available sources.

Who should I contact about heating or spa availability for my Solterra Resort home?

Confirm pool/spa heating options and any fees with the specific property manager or booking confirmation for the villa you reserve.

Pools & on site

9
Does Solterra Resort have a community pool?

Yes, the shared clubhouse includes a resort-style outdoor pool with a lazy river and water slide available to guests with clubhouse access.

Do villas at Solterra Resort have private pools?

Many individually owned villas include private screened pools, and some also have attached private spas/hot tubs.

What are the clubhouse pool hours at Solterra Resort?

Officially the clubhouse pool hours are listed as 9:00 a.m.–10:00 p.m., with the lazy river 11:00 a.m.–7:00 p.m. and the water slide 11:00 a.m.–8:00 p.m., though hours can change seasonally.

Is the Solterra Resort community pool heated year-round?

One listing notes the community pool is heated and open all year, but shared amenities can be closed for maintenance, so heated availability may vary.

Do I need to pay to use the clubhouse pool at Solterra Resort?

Yes, access to the shared clubhouse amenities requires a one-time resort amenity fee payable at the clubhouse, with specific rates listed by the resort.

How do I pay the resort amenity fee for pool access at Solterra Resort?

The resort amenity fee must be paid by card or tap at the clubhouse; cash is not accepted.

Can I heat a private pool at Solterra Resort and are there requirements?

Private pool heating is often a paid option and some managers require 24 hours' notice plus a multi-day minimum for heating; confirm details with your property's manager.

Are there pool rules or quiet hours at Solterra Resort?

The community enforces rules including quiet hours (for example listings note quiet hours 10:00 p.m.–8:00 a.m.) and other amenity rules; individual managers and the CDD publish specific policies.

Is lifeguard service provided at Solterra Resort pools?

No lifeguard service is listed in the available sources; guests should supervise children and follow posted pool safety rules.

Weather & seasons

8
When is the best time to visit Solterra Resort for pleasant weather?

November through April (especially March–May and early November) is generally considered the most comfortable time for warm, less humid days.

What is Orlando/Davenport weather like in winter at Solterra Resort?

Winter (December–February) is typically mild and mostly dry, with daytime temperatures often in the mid-60s to mid-70s Fahrenheit.

What are spring temperatures like near Solterra Resort?

Spring (March–May) usually brings comfortable temperatures from the low 70s to mid-80s Fahrenheit with relatively lower humidity.

How is summer weather at Solterra Resort?

Summer (June–September) is hot and humid with highs commonly in the 90–95°F range and frequent afternoon thunderstorms.

What should I know about hurricane season when staying at Solterra Resort?

Atlantic hurricane season runs June 1–November 30, peaking around early to mid-September; being inland, Orlando/Davenport typically experiences heavy rain and wind rather than direct storm surge.

When is the rainy season at Solterra Resort?

Roughly 72% of the area's annual rainfall falls between May and October, characterized by brief, intense afternoon showers typical of Florida summers.

Can weather affect Solterra Resort amenities during my stay?

Yes; clubhouse amenities such as the pool, lazy river and water slide may close for weather or scheduled maintenance, so check current availability before arrival.

How should I plan for clothing during different seasons at Solterra Resort?

Pack light, breathable clothing and rain gear for summer months, and include a light jacket or layers for cooler, mild winter and spring evenings.

Getting there & around

9
What is Solterra Resort's full address?

Solterra Resort is at 5200 Solterra Blvd, Davenport, FL 33837, US.

How do I get to Solterra Resort from Orlando International Airport (MCO)?

Solterra Resort is about a 30–40 minute drive from Orlando International Airport; guests typically use a rental car, private transfer, or ride-share to reach the property.

Is there an airport shuttle from Solterra Resort?

No documented free airport shuttle service is available; guests should arrange a rental car, ride-share, taxi, or private transfer.

Is a car necessary at Solterra Resort?

A car is recommended for convenience to nearby attractions, shopping, and grocery stores, though ride-share/taxi services are also options.

Is parking available at Solterra Resort?

Yes; free self-parking is available on-site, with individual home listings specifying vehicle limits and a parking pass typically issued at the front gate.

Does Solterra Resort have a gated entrance or security?

Yes, Solterra Resort is a gated community with a controlled entrance.

How far is Solterra Resort from Walt Disney World and Universal Orlando?

Walt Disney World is about a 15–20 minute drive from Solterra Resort, and Universal Orlando and SeaWorld are roughly 25–30 minutes by car.

What are the standard check-in and check-out times at Solterra Resort?

Officially common check-in is 4:00 PM and check-out is 10:00 AM, but exact times vary by individual home and booking manager, so check your reservation confirmation.

Does Solterra Resort offer public transportation nearby?

No specific public transit connections to the resort are documented; most guests rely on cars or ride services.

Things to do

9
What on-site activities are available at Solterra Resort?

The shared amenity center offers a zero-entry pool, lazy river, water slide, fitness center, arcade/game room, playground, and sports courts (tennis, pickleball, volleyball) with clubhouse access.

Are private pools available in the villas at Solterra Resort?

Many individually owned villas include a private screened pool, and some also have a private spa/hot tub; availability depends on the specific rental.

What are the clubhouse and pool hours?

The clubhouse generally operates 9:00 AM–10:00 PM, the community pool 9:00 AM–10:00 PM, the lazy river 11:00 AM–7:00 PM, and the water slide 11:00 AM–8:00 PM, though hours can change seasonally.

Is the fitness center open 24/7 at Solterra Resort?

Yes, the clubhouse fitness center is listed as open 24/7.

Can I rent the clubhouse or cabanas for a private event?

Yes, clubhouse rooms, the covered patio, and cabanas are available for private hire through the resort activities team, subject to availability and rules.

Do I need to pay to use the clubhouse amenities?

Yes; access to the shared clubhouse amenities requires a one-time resort amenity fee payable at the clubhouse.

What nearby activities and attractions are within driving distance?

Nearby options include ChampionsGate golf, Posner Park shopping, Reunion Resort golf courses, Gatorland, Legoland, and easy drives to Walt Disney World and Universal Orlando.

Is there on-site dining at Solterra Resort?

Yes, Café Sol Bar & Grill is the on-site poolside cafe serving casual American fare during posted hours for registered guests with club access.

Are there seasonal or maintenance closures for amenities?

Yes; the shared amenities occasionally undergo scheduled maintenance closures and reopen on posted dates, so check current resort notices before arrival.

Weddings & celebrations

10
Does Solterra Resort have a wedding venue on-site?

Yes; the Villatel Village Event & Conference Center at Solterra Resort provides indoor ballrooms and outdoor event space suitable for weddings and receptions.

What ballroom sizes are available for weddings at Solterra Resort?

Available spaces include the Manhattan Ballroom (largest), Miami Ballroom, Hollywood Ballroom, plus smaller rooms like the Brickell Boardroom and Wynwood Workroom, with capacities ranging up to 400 guests in the Manhattan Ballroom.

Can the Villatel Village Event Center accommodate an outdoor ceremony?

Yes, the Villatel Village Event & Conference Center includes outdoor event space for ceremonies and receptions.

Does the wedding venue offer catering at Solterra Resort?

Couples can choose in-house catering through the Event & Conference Center or select from the venue's preferred vendor list.

Is alcohol service allowed at weddings at Solterra Resort?

Community rules state alcohol may generally be served only from Café Sol Bar & Grill unless a special event is pre-approved to allow other arrangements.

Can I host rehearsal dinners or smaller wedding events at the clubhouse?

Yes; clubhouse rooms and the covered patio can be booked for private hire for events like rehearsal dinners, subject to availability and rental rules.

What are the clubhouse rental rules for private events?

Per community rules, clubhouse rentals typically require a minimum of two hours and maximum of four hours, with events and clean-up concluding by midnight, and the clubhouse capacity limit is 50 persons.

Can I block multiple villas for wedding guests at Solterra Resort?

Yes; because the community is made up of individually owned vacation homes, wedding parties commonly book multiple homes nearby to house guests.

Does Solterra Resort allow bachelor or bachelorette parties?

No; the property is marketed as a family-oriented community and does not accommodate bachelor or bachelorette parties.

Are there noise or quiet-hour rules I should know about for weddings?

Yes; the community enforces quiet hours (one management listing notes 10:00 PM–8:00 AM) and violations may incur charges, so plan receptions and after-parties accordingly.

Booking & prices

10
How do I book a home at Solterra Resort?

Homes at Solterra Resort are individually owned and managed; book through the individual property manager or a booking platform and confirm details in your reservation.

What room types are offered at Solterra Resort?

Examples of listed homes include 'ACO PREMIUM – 5 Bed with pool and Game Room' and 'Solterra 7 Bedroom Home with Pool', with availability varying by manager and date.

Are meals included in Solterra Resort rates?

No, Solterra Resort is not an all-inclusive property; rates do not include meals and drinks, though many homes have full kitchens and Café Sol is pay-as-you-go.

What is the resort amenity fee and how is it paid?

A one-time resort amenity fee is required for clubhouse access (examples: $35 for parties of 12 or fewer, $45 for 13 or more) and must be paid by card or tap at the clubhouse; cash is not accepted.

Can I bring pets to Solterra Resort?

Pet policy varies by individual villa; some homes allow pets with a fee and restrictions while others do not, so check the specific property's pet policy before booking. ADA-certified service dogs are accepted at no charge.

Are private pool heaters or spa heating available and how are they charged?

Private pool and spa heating is an optional paid add-on for many villas; policies and fees vary by manager and some require advance notice and minimum heating periods.

What are the typical minimum age rules to book or check in?

Minimum age requirements for the primary renter and check-in vary by property manager and listing (examples range from 18 to 28), so confirm the minimum age with the manager when reserving.

Is Wi‑Fi included with a Solterra Resort booking?

Yes; free Wi‑Fi is typically provided inside individual villas, and guest Wi‑Fi is also available in the clubhouse and on the pool deck.

How do I contact someone 24/7 about a booking with BookResorts?

BookResorts agents are available 24/7 at +1 (888) 605-1350 for assistance with bookings made through their service.

Can I check out early or use express check-out at Solterra Resort?

Express check-out is available for convenience, but exact check-out procedures should be confirmed with the property manager for your booked home.

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All reservations are subject to availability and to the rate rules, restrictions, and policies shown at the time of booking. A reservation is confirmed only when you receive a confirmation from us. You are responsible for reviewing the rate rules (including cancellation terms) before you book.

6. Prices, fees, taxes & currency

Prices are shown in the currency indicated and include applicable taxes and fees unless stated otherwise; the total is displayed before you confirm. Our price may include a service fee and may differ from the rate offered directly by the Supplier. Currency conversions, where shown, are estimates. Certain taxes or resort fees may be collected by the Supplier at the property.

7. Cancellations, changes & refunds

Each rate carries its own cancellation policy, shown before you book (for example, non-refundable, or refundable up to a stated deadline). Refund eligibility and timing follow the policy attached to the rate you select. Service fees may be non-refundable. Failure to check in (“no-show”) may result in forfeiture of the amount paid, per the rate rules.

8. Your responsibilities

You are responsible for having valid identification and any required travel documents (such as a passport or visa), and for complying with the Supplier’s policies, including minimum check-in age, occupancy limits, deposits, and identification requirements. You are responsible for the accuracy of all guest information you provide.

9. Suppliers & third-party services

Suppliers are independent third parties. We are not liable for the acts, errors, omissions, representations, warranties, or negligence of any Supplier, or for the quality, condition, or safety of the travel services they provide. Any dispute regarding your stay or the services delivered is between you and the Supplier. Supplier terms and policies apply in addition to these Terms.

10. Third-party links

The site may contain links to third-party websites provided for your convenience. We do not control and are not responsible for those sites, and a link does not imply endorsement. Your use of any linked site is at your own risk and subject to that site’s terms.

11. Intellectual property

The site and its Content (excluding third-party trademarks) are owned by BookResorts or its licensors and are protected by law. Hotel names, logos, and trademarks are the property of their respective owners and are used only to identify the property being booked. You may not copy, scrape, or reuse any Content without permission.

12. Prohibited conduct

You agree not to use the site for any unlawful or fraudulent purpose; not to make speculative, false, or fraudulent reservations; not to use automated tools to access or scrape the site; and not to interfere with the site’s operation or security.

13. Reviews & user content

If you submit reviews or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute it in connection with our services. You are responsible for what you submit, and we may remove content at our discretion.

14. Disclaimers

The site, its Content, and the travel services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including as to accuracy, availability, or fitness for a particular purpose. We do not warrant that listings, prices, or descriptions are error-free.

15. Limitation of liability

To the fullest extent permitted by law, BookResorts will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or connected with your use of the site or any booking. If we are found liable, our total liability will not exceed the greater of (a) the fees you paid to BookResorts for the booking at issue, or (b) US$100. This limitation reflects the allocation of risk between us.

16. Dispute resolution

We want to resolve any concern quickly and fairly. Before pursuing a formal claim, you agree to first contact our support team at 888-605-1350 or support@bookresorts.com and give us 60 days to resolve the matter informally. If we are unable to resolve it, any dispute will be handled by the state or federal courts located in California, as set out in Section 17 (either party may still bring qualifying claims in small claims court).

17. Governing law & venue

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Any permitted court action will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

18. Changes to these terms

We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking. Your continued use of the site after changes take effect means you accept the updated Terms.

19. Force majeure

We are not responsible for any failure or delay caused by events beyond our reasonable control, including severe weather, natural disasters, pandemics, strikes, government actions, or Supplier closures.

20. Miscellaneous

If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. These Terms are the entire agreement between you and us regarding the site.

21. Contact

Questions about these Terms or a reservation? Call our support team, available 24/7, at 888-605-1350.

Legal

Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how BookResorts collects, uses, shares, and protects your personal information when you use our site or make a booking. For the purposes of applicable data protection law, the data controller is SVH Tours & Travel Services, Inc. (operating as BookResorts).

1. Information you provide

When you search, book, or contact us, we collect information such as your name, email, phone number, billing and payment details, the names and details of other guests, your travel dates and preferences, and the content of your communications with us.

2. Information we collect automatically

When you use the site, we automatically collect technical and usage data such as your device and browser type, IP address, approximate location, pages viewed, referring URLs, and interactions with the site, using cookies and similar technologies.

3. Information from other sources

We may receive information about you from Suppliers, business partners, fraud-prevention services, and (if you choose to connect one) social media platforms.

4. How we use your information

We use your information to process and manage bookings; communicate with you about reservations; provide customer support; personalize your experience; send marketing where permitted (with the ability to opt out); analyze and improve the site; prevent fraud and secure our services; and comply with legal obligations.

5. How we share your information

To complete a booking, we share necessary details with the relevant hotel and room Suppliers and with payment processors. We may also share information with service providers who support our operations, with advertising and analytics partners, with our corporate affiliates, in connection with a business transfer, with authorities where required by law, and with your consent.

6. Cookies & tracking

We use essential, performance, functional, and advertising cookies and similar technologies. You can manage non-essential cookies through your browser and through our cookie settings. For more detail, see our Cookie Policy.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to data portability, and to opt out of marketing.

EEA/UK (GDPR): You may access, rectify, erase, restrict, or object to processing of your data, withdraw consent, and lodge a complaint with your local supervisory authority. We process data based on your consent, the performance of a contract, our legitimate interests, and legal obligations.

California (CCPA/CPRA): You may request to know, delete, or correct your personal information, and limit the use of sensitive personal information, without discrimination. We do not sell or share your personal information as those terms are defined under California law, so no opt-out is necessary. To exercise any of your rights, contact us at support@bookresorts.com; we verify requests before responding.

8. Data retention

We keep personal information for as long as needed to provide our services and to meet legal, tax, accounting, and dispute-resolution obligations.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

Your information may be processed in countries other than where you live. Where required, we put appropriate safeguards in place (such as standard contractual clauses) for those transfers.

11. Children’s privacy

The site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 18 without appropriate consent.

12. Third-party links & social features

The site may contain links to, or features from, third-party services. We are not responsible for the privacy practices of those third parties; please review their policies.

13. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version, and we will provide notice of material changes where required.

14. Contact us

Questions or privacy requests? Reach our support team, available 24/7, at 888-605-1350 or by email at support@bookresorts.com.

About BookResorts · Independent since 1993

A better way to book your hotel

BookResorts is a full-service, independent travel agency connecting travelers to unforgettable stays since 1993. Detailed hotel information, competitive all-in rates and 24/7 concierge support, all in one place.

Est. 199330+ years
100K+Hotels & resorts
200+Countries
24/7Concierge
This is not the official website of Solterra Resort. BookResorts is an independent travel agency and is not owned by, affiliated with, endorsed by or sponsored by Solterra Resort or its parent brand.

Why travelers choose BookResorts

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Real travel specialists to build, change or help with your reservation anytime.

Full transparency

Honest details on every property: rooms, amenities and policies.

Trusted since 1993

Three decades as a full-service, independent travel agency.

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Every booking is handled securely and your information is protected.

How booking with us works

Questions about a reservation? Our team is here 24/7 at 888-605-1350.
Full details in our Terms & Conditions and Privacy Policy.

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